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How can you find out what the duty and taxes are for products made in the U.S.A shipping to Canada for wholesale accounts??

We just shipped our first order to Canada and thought we had filled out all the paperwork correctly but the clients was still charged duty and taxes. The tariff site is so confusing and want to know if there's a portal that helps calculate the cost before it goes out. Our products are made in the U.S.A and thought it would be covered under Nafta but that doesn't seem to be the case. Your advice is greatly appreciated!

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