When do you typically reach back out to a buyer after they place their initial order?

Is it expected that you follow up within a certain time frame after the initial order was received or do buyers prefer to follow up if/when they feel the need? What's the common practice?

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Hi Desiree,

Good question, follow up can be tricky; It’s often a ‘feel’ thing. If the buyer is one that communicates well and seems interested in continued follow up, I tend to check in within a week of them receiving the order.

There’s no set standard, but regardless I usually follow up within 30 days of an order. Buyers are usually busy though and may not reply readily, but it never hurts to be proactive. I just try to avoid being pushy or a nuisance with too much follow up.

Hope this helps!


Thank you so much for your input, Drew. It does seem you have to navigate it on a case by case basis. Of course we don't want to come across as pushy, but also don't want them to feel neglected. 30 days seems to be a pretty safe bet either way for follow up. :)


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